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Inquiries regarding how to use product.
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Request to customers: Please check the FAQ before contacting us.

In the ""Description"" field, please enter the details of your inquiry and the information in 1.2 below.
1. In case of error or malfunction
Please let us know how to reproduce the problem and attach the following items.
For example, the error codes, the error message contents, the screen images, sample programs that reproduce the problem.
2. In case of software products
Please let us know the version or revision of your product.

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Inquiries regarding hardware failure.
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If you have multiple defective products, please enter the remaining serial numbers in the ""Description"" field.

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Requests regarding improvement of our service or products.
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Requests about subscribing to maintenance service.
For details on maintenance services, please refer to the maintenance information on each product's web page.
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When our products are exported to foreign countries, a certificate of non-applicability (parameter sheet) is required.
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