[Applicable scope]
adviceLUNAII and adviceLUNA series products
[Question]
My products are broken. How can I ask for repair?
[Answer]
If errors occurred when operating the debugger, see
[urlb＝https://www.dts-insight.co.jp/en/support/support_luna2/?m＝Faq&item＝1]adviceLUNAII FAQ[/url]
[urlb＝https://www.dts-insight.co.jp/en/support/support_advice/?m＝Faq2&item＝1]adviceLUNA FAQ[/url]
for checking the operation. If it is determined that your products are in need of repair,
Please contact our support center from the link below.
[urlb＝https://www.dts-insight.co.jp/en/support/support_luna2/?m＝ContactRepair&item＝1]adviceLUNAII Repair request[/url]
[urlb＝https://www.dts-insight.co.jp/en/support/support_advice/?m＝AdviceContactRepair&item＝1]adviceLUNA Repair request[/url]
[Flow from when the user requests for repair until the completion of repair]
(1) Our support staff will contact you upon receiving the repair requests.
(2) If our support staff asks you to send back the products for repair, please follow the instruction.
(3) Our support center checks the failure part and repairs it.
(4) We send the products in repair to you.
(The repair will take 2 weeks after we received the products.)
[Notes]
Basically our repair service is free of charge, however there is a case that the repair is accepted at customers’ expense if the failure is caused by mishandling of customers,
It is also accepted at your expense for some certain models.
In case it is not free of charge, we will send the estimation for repair after checking the failure. We will not start the repair without your agreement.
Please let us know whether it is OK to go ahead.
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[See also]
[urlb＝]adviceLUNA サポートのご案内[/url]
[urlb＝]保守契約状況を知りたいのですが、確認の方法はありますか？[/url]
[urlb＝]修理期間中の代替機のお貸出しについて[/url]
[urlb＝]故障品を送付いただく際の運送費について[/url]
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