[Scope of application]
adviceLUNA II, adviceLUNA, TRQerS
[Question]
What should I do when I want to change (rehosting) the MAC address?
[Answer]
Please send your inquiry from the link below.
Please make sure to fill out the customer's information and model name, and serial No.
Our support center will issue the license file with changed MAC address and send it to you.
https://customer-support.dts-insight.co.jp/hc/en-us/requests/new?ticket_form_id=936446865831
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[Title]
Request for changing MAC address (FAQ)
[Details of inquiry]
We would like to rehost the MAC address as below.
New MAC address: [red]Enter the new MAC address.[/red]
[Accompanying material]
Make sure to attach the current license file.
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[Notes]
For adviceLUNA II
If it is under the free warranty period or it is covered by the paid warranty service, you can change the MAC address 2 times without charge.
If the maintenance contract is expired, you need to pay for changing the MAC address.
For adviceLUNA / TRQerS
If it is under the free warranty period or it is covered by the software warranty service, you can change the MAC address 2 times without charge.
If the maintenance contract is expired, you need to pay for changing the MAC address.