[Supported model]
adviceLUNA, adviceLUNA2
[Scope of application]
All environments which use microVIEW-PLUS
[Question]
When creating a new project, ”USB Device not found!” message is shown at Creating a New Project File wizard (4/5); Set USB devices.
As a result, it cannot create a project file.
“USB Device not found!” message is shown on the connection dialog box when reopening the project.
It cannot start up microVIEW-PLUS.
[Answer]
- Make sure that the power of advice products is turned on.
- Make sure that the USB cable is connected correctly.
- If it is connected via USB hub, remove the USB hub and directly connect it to USB port on PC.
This message is shown when starting up microVIEW-PLUS while APClient is connected.
Start up microVIEW-PLUS after you exit APClient.
- If the problem cannot be solved even after you have done above, the unit may be damaged.
(ICE POWER LED is not turned to green etc.)
Please contact our support center in such cases.